Important Policies

No Brand Affiliation

At ModsbyShots, we specialise in creating and selling high-quality custom watches that utilise the NH35 and other movements, all made by TMI a subsidiary of the Seiko Instruments Inc, Our watches are designed with passion and a deep respect for watch making tradition, all watches are hand assembled using carefully selected high quality parts. We are not affiliated with any brands shown, all watches are made with aftermarket parts and handcrafted with various OEM and non-OEM suppliers to create custom and made-to-order watches and so not from the Seiko factory or related to Seiko.

 Refunds / Returns / Warranty 

At Modsbyshots, we do not offer refunds or returns, as most watches are bespoke. However, I provide a 1-year warranty with free repairs, ensuring you can purchase with confidence knowing your watch's quality and reliability is guaranteed.

Authenticity of Pre-Owned Watches

At Modsbyshots, we spend a lot of time verifying and making sure the watches sold and bought via our pre-owned collection are authentic with fully original parts. A lot of watches get verified via external companies such as eBay Authenticity Guarantee, the ones that do not go through a direct authenticator get authenticated by a member at ModsbyShots who completes a two phase authenticity trial. The first phase is making sure the original receipts and the box/papers (if included) match up with the watch and also examining the watch itself from the movement to case. Once the watch has passed through this phase we move on to phase two which is where work with the brand in question by taking the watch to a boutique to have another specialist confirm our authenticity assumption. For very expensive watches, we may send to Switzerland (if that is the country of origin) to have the original factory/brand authenticate and potentially service.

Privacy Policy

At ModsByShots, we value your privacy. We collect only the necessary personal information to process orders, provide customer support, and communicate with you — either through our website or Instagram. Your data is securely stored and never shared or sold to third parties, and we only use your information to fulfill your requests or improve your experience. You’re welcome to contact us anytime to access, update, or delete your information.

Quality Assurance Policy

At ModsByShots, each watch is hand-assembled in London with close attention to detail, ensuring quality craftsmanship and reliable performance. Before shipping, every timepiece is thoroughly inspected for movement accuracy, alignment, and overall finish. As each build is custom-made, slight imperfections may occur, which are part of the handmade character.

Photo Usage for Reviews & Social Media

At ModsByShots, we love showcasing the watches we create. By placing an order, you agree that photos of your completed build may be shared on our website or social media platforms. If you prefer your watch not be featured, just let us know at the time of your order — your privacy and preferences are always respected.